Policies

By placing an order, you will be deemed to have read, understood and agreed to these terms and conditions. This does not affect your statutory rights. A contract between the customer and the  City of London Jewellers for the sale of our products will only exist once an order has been accepted, processed and despatched and the goods have been adopted. Prices and availability of goods are subject to change without notice.

The information on this website, including prices, does not constitute an offer to contract or enter into an agreement. When you send an order for goods and/or services using this website, your order shall constitute an offer for the goods/services selected. Acceptance of your order shall only occur when your credit card is debited, or another payment method is cleared. No binding contract is created until your order has been accepted. If, for any reason, we are unable to supply a particular item, we will not be liable to you except to ensure you are not charged for that item.

Contact Details

City of London Jewellers

5 Eldon Street

London EC2M 7LS

Telephone 020 7377 1011

Email: customerservices@cityoflondonjewellers.co.uk

Retailer of Jewellery and Associated Items and Services.

Registration

To register on our website, you must be over eighteen. You must ensure that the details provided by you on registration or at any time are correct and complete. It would be best if you inform us immediately of any changes to the information you provided when registering.

Password and Security

If you register to use our website, you will be asked to create a password. You must keep this password confidential to prevent fraud and not disclose or share it with anyone.

Prices

The prices shown on this website include VAT at the current rate and may be subject to change. However, once an item is in stock, the price quoted will remain valid and unchanged once ordered.

Please be aware that any orders placed outside the UK may be subject to local customs duty charges; any customs duty or charges will be the buyer’s responsibility as the importer of the goods.

Placing an order

To place an order via this website. If you need help placing an order on the website, please do not hesitate to contact us; we will gladly assist you.

Online orders may be placed anytime, but processing will only occur during our opening hours, from 12.30 pm – 6.30 pm, Monday to Friday.

Payment Methods

All orders may be paid for using Visa or MasterCard debit/credit cards, with online orders processed via PayPal. You do not need a PayPal account to use PayPal. If you prefer to pay on collection, you may do so.

Delivery

Items are usually sent using Post Office Special Delivery for £6.95 (Mainland UK only). And £20.00 for the rest of the world. We reserve the right to change this if required, but you will be notified before despatch if this is the case.

You have the right to cancel your contract and receive a refund within 30 days of receiving the goods, provided you notify us within this period.

Please note that earrings cannot be returned for hygiene reasons, and orders for personalised or bespoke items, including resized rings and engraved items, cannot be cancelled once work has commenced.

To cancel your contract, please contact us by phone or email to obtain a cancellation/return authorisation code and the return address. When reaching out, include details of your order, such as the item number, order number, date, and your name and address.

We recommend using Royal Mail special delivery for returns, as it provides insurance coverage up to £2,500. However, you are responsible for returning the goods to us in their original condition, and you will be liable for all postage costs.

If the goods have been dispatched to you before you decide to cancel the contract, please return them to us without undue delay and, in any event, no later than 14 days after informing us of your decision to cancel.

Safe Postal Address Responsibility:

Customers are responsible for providing a safe postal address where the package can be signed for upon delivery. We cannot be held liable for any loss or damage resulting from the customer’s failure to provide a secure delivery location.

Product Descriptions and Colours

While we try to represent the colours of our jewellery as accurately as possible, due to technical limitations of the internet/computer equipment, we cannot guarantee that the jewellery you receive will look exactly like the images on the site.

We have tried to represent the goods displayed on this website as accurately as possible. However, all descriptions, weights and measurements are given as a guide, and no guarantee or representation is made regarding their accuracy.

Complaints

We try very hard to provide an excellent service, but if you wish to complain, please get in touch with us by telephone, email or letter using the details at the top of this page.

Intellectual property

The intellectual property rights to all material and content supplied as part of this website, including, but not limited to, the words, images and design, are vested in the City of London Jewellers. Material and content contained within this website are available for personal, non-commercial use to facilitate a purchase from the City of London Jewellers. Any other use of this material and content, including copying, transmitting, publishing, displaying, distributing or using to create derivative work, is not permitted unless expressly authorised in writing by the City of London Jewellers.